Games catalog › Contact Us Contact Us Something wrong with an order, a key, or a product? Send it here. Every request gets a reference number and an answer by e-mail — typically within 24 hours.
Before you write Keys are usually instant, but issuance can take from 10 minutes to 24 hours. Check the e-mail you entered at checkout, spam folder included.
Read the refund policy first — most refund requests are answered by it, and knowing where you stand saves a round trip.
Payments & Refunds → Payments are crypto only, so the transaction hash is how we find your order. Paste it in and we can look it up straight away.